Culture is key to improving business processes.

As an organization that has a long history of helping clients improve processes, we have learned a lot about why some clients succeed in business transformation, while others struggle with making the necessary changes to improve critical processes. Generally speaking, its the clients that invest in a culture that values improvement that are most successful in process improvement initiatives.

Business transformation is at the core of a lot of the things we do at Kiefer. Our customers look to us to help them in taking legacy processes and modernizing them. Automatic notifications, automated routing, and accelerating the process are all areas of focus when we are helping clients leverage technology to improve processes.

The Building Blocks on Business Transformation

Many organizations start with a technology solution when planning to transform a legacy process. Unfortunately, a technology solution alone will not ensure transformation success. Successful business process transformation requires planning and a cultural shift in how your organization works. We recommend that organizations understand the building blocks of business transformation.

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The right tools

There are a wide range of tools and technology solutions that can support a business transformation initiative. As a consulting firm that has successfully helped clients in their business transformation journey, we don’t focus on the solution. We focus on the client’s requirements and then find the right technology solutions in the market that are best suited to address them.

The right people

Flexible, adaptable and invested are characteristics that are critical for an organization that is interested in improving legacy processes. Our team has examined why some process improvement initiatives succeed and why some fail, oftentimes, it’s the people. Willingness to change and adapt is important to transforming processes, and depending on the organization, there is the possibility that the organization is not prepared for business transformation. Some organizations are set in their ways and are resistant to change. Conversely, some organizations are fully invested in transformation and encourage employees to help find new ways to innovate and improve, often rewarding staff for their contributions and suggestions.

The right mindset

Putting people and continuous improvement at the center of everything you do is important in creating a culture that values process improvement. Last year, Microsoft CEO, Satya Nadella, referenced an idea he called, “Tech Intensity, which focuses on an idea that organizations need to build their own unique digital capabilities. There are more tools than ever before in the marketplace that enable “self-service” digital business process transformation. In the past, you had to look to I.T. if you wanted to improve a process, now, the business can improve legacy business processes and leverage technology without having to go to I.T.

Mapping a Business Process

The first step in improving a process is documenting the process and clearly understanding every step in the process.

There is a saying in our business:

“You can’t manage what you can’t measure.”

Peter Drucker

By mapping a process and understanding the…

  • who
  • what
  • when
  • where
  • how
  • and why

of the business process, the better prepared an organization will be to make the necessary improvements. We are working with clients to document critical processes and not only understand the process better, but also to document the process so it can be repeated, improved, and optimized further. We have recommended Promapp as a useful tool to document critical processes.

Screen shot of Nintex Promapp, a tool for documenting processes and managing the process.
Nintex Promapp: Nintex Promapp gives you all the tools you need to engage teams and unlock your improvement potential.

Once you’ve properly mapped your business process and assessed the efficiency of your processes, you can apply the necessary changes to optimize and automate the process. Again, we recommend the tool based on the client requirements. We have a wide range of tools to help organizations improve processes and will recommend the best tool to solve your problem.

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Standardizing on the Right Tools

We suggest that organizations standardize on the right tools for automating and optimizing business workflows. This doesn’t necessarily mean only one tool, but to be successful, it’s important to limit the number of tools and make sure your employees have a good understanding of how the tools work.

Empowering employees by providing practical tools and training them how to use them is important to developing a culture that is engaged and invested in helping the organization in improving critical business processes.

Next Steps

If you are thinking about how to improve legacy process or are frustrated by broken processes that are costing you time and money, we can help you in getting started with an initiative to create a culture that values process improvement. We can also help you find the right tools to support digital business process transformation. Contact us to learn more.


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