Now is the time to optimize and automate business processes.

Remember walking across the office to get an signature or stepping over to your colleagues desk to check on the status of a client deliverable? Well, remote work has forcibly changed how all of us work.

It may be time for your organization to take inventory of your processes, better understand challenges to getting work done and seek out solutions that help you automate, track, and manage business processes.

First things first. Map the process.

We often encounter critical processes that have never been documented. This is why we recommend mapping your processes.

Process mapping is an exercise that results in a visual depiction of a business activity from start to finish. Mapping will document each step in a business process and can help you in identifying what is being done, by whom, where, when, how and even makes it possible to discover why.

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We recommend a tool like Nintex Promapp to map your process. Promapp gives you visibility and control over your business processes. Visual process mapping software encourages company-wide collaboration, increases accountability, and has the potential to improve your processes.

Look for bottlenecks, failure points, or dependencies.

Once you’ve mapped the process, you can look into where your process may need some tuning.

  • Areas where your process stalls
  • Where your process requires manual intervention
  • Where your process becomes dependent on a single team member

We have worked with clients to transform the entire business process, but we have also worked with clients to tackle just one part of the process.

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For example, once we map an accounts payable process, we can get a better idea how long it takes an invoice to traverse the accounts payable process. Without process mapping, it will likely be more difficult to put your finger on why it can take anywhere between 3 and 15 days to process an invoice. With mapping, you can pinpoint the parts of your process that need to be optimized.

How do we optimize a business process?

Optimization can be done several different ways. Here are a few approaches to optimizing a business process.

  • Look for steps in the process that can be eliminated or consolidated
  • Automate approvals processes
  • Reminders and notifications
  • Automated routing
  • Assess the health and efficiency of systems
  • Dashboards to measure efficiency

It is also important to point out that organizations that have shifted to more remote work may need help in improving processes that were more manageable in a traditional office.

Over the weekend, think about where your organization can become more efficient, processes that need to be optimized, and where you can make some big impact… quickly!

Kiefer has experience with a wide range of tools to improve processes. We also have a team on analysts that can help you see your current processes like never before and make practical recommendations to help you in streamlining, optimizing and automating your business processes.


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