Complex projects require a proven, reliable, and repeatable process. Kiefer has spent years perfecting it.

It may seem hard to believe, but the Kiefer team uses the same delivery methodology in every engagement. No matter the size of the project, we rely on the same approach. Kiefer’s team of project managers have coupled experience and best practices to standardize our delivery methodology and refine it over the years.

The process is at the core of our delivery methodology and serves as a roadmap for everyone on the team. From the very beginning, even before the engagement begins, our team works to align major tasks to each phase of the project. Once we identified the major tasks, we can effectively estimate the length of each phase of the project. The delivery methodology is simple in concept, and clients can easily connect with the distinct phases of the project and understand what is happening at a high level.

Without getting into the minutia, here are the major phases of a project:


  • High level scope review  
  • Identify stakeholders   
  • Prepare and conduct project kick-off


  • Assess “As-Is” environment     
  • Gather requirements and design solution for “To-Be”


  • The building, execution and test phase


  • Develop and deliver training
  • Facilitate user acceptance and adoption
  • Finalize and deploy solutions


  • Provide post-launch support
  • Ensure long term success

The phase with the most variability is the Execution phase. Depending on the complexity of the project, this phase could demand more resources and time. Our goal is to use the Planning phase to better understand scope and accurately estimate the level of effort.

The art of being on the same page

There are several tools that we use to ensure that our team and the client are clear on next steps, deliverables, and expectations. These tools are important to establishing consistency in what is being delivered and what the client expects. Here are a few examples of how our team creates that common ground.

Project Readiness Assessment

Successful projects are often the direct result of asking the right questions during the initiation and planning phases of a project. By leveraging the Project Readiness Assessment, project managers can engage in open and candid conversation with project sponsors and other project stakeholders.

We recommend the readiness assessment to assess and understand the likelihood of project success. Without it, risks are high, costs are more difficult to manage, and chances that the project goals are never realized increase.

Fit/Gap Assessment

The cornerstone to a successful project is understanding the scope. Our Fit/Gap Assessment provides our client with an understanding of the current state, requirements of the new system and shows how the future state vision can be realized. The Fit/Gap Assessment gives the client and the Kiefer delivery team a clear understanding of what will be performed, how it will be performed and the level of effort to develop each requirement.

Why Process is Important

Process is important to service delivery. To deliver on-time, on-budget and meet the client expectation, we do everything within our power to reduce risk and drive results. Our process allows us to leverage the collective Kiefer team and align resources at the appropriate time.

Consultants Notebook eBook Banner

An ad-hoc approach service delivery is destined to fail. Attempting to complete a complex project with staff augmentation as opposed to a delivery team often fails because the process element is overlooked.

Project delivery success is our priority, and our experience has proven that a process is important to being successful.


Follow Us

Leave a Comment

Your email address will not be published. Required fields are marked *