The year in review blog has been something that I have done since 2017. Sitting down and writing the blog is a wonderful opportunity to reflect and recount our company’s success.
Many of us looked to put the pandemic and the challenges of 2020 behind them, but the challenges we faced in 2020 did not end with the ball drop on January 1, 2021. We are still amid a global pandemic. There are days where it feels like we are getting back to normal, but the changes of 2020 may be long-lasting with impact that will be felt for some time.
Both clients and our employees have demonstrated great resilience over the last year. Resilience is important. Toughness and flexibility are critical to weathering challenging times and our team has done an outstanding job of staying focused on delivery and providing an exceptional customer experience. Uncertainty and the stress caused by the pandemic required that our team work collaboratively and maintain strong social connections. Our team-based delivery methodology and the fact that our employees have a lot of experience working together on projects may be part of the reason we did such a fantastic job with project delivery during 2020 and 2021.
Our client and partner relationships are extremely important to us. Over the last 2 years, we have been more focused on building strong connections. We have offered free consultations, helped broker meetings between clients and our third-party partners, and even worked collaboratively with the CIO community to create a group that could share ideas and best practices. We believe that strong connections and a dedicated support network are incredibly important in the face of major disruptions, and we invested in our connections in 2021. We also invested in connecting within the community. We are proud to do business in Folsom and were a sponsor of Folsom Community Service Day 2021. Over 2,100 volunteers donated their time and skills to work on community projects in September. I led a wonderful team of volunteers that were assigned to help seniors with projects at home. We trimmed bushes, cleaned gutters, made fence repairs, and did general maintenance tasks. These connections are meaningful ones, and we were happy to have the opportunity to help our neighbors.
Juggling life and work in 2020 and 2021 has not been easy. The well-being of our employees is especially important to me. I recognize the challenges and demands that the pandemic has put on our employees and their families, and I have done my best to show my appreciation for their commitment to the company and our clients. The success and reputation of Kiefer Consulting are the direct result of having employees that genuinely care about what they do and a desire to exceed client expectations whenever possible. I could not ask for a better team and I am impressed repeatedly by their skill, concern for the client, and their ability to anticipate client needs and always deliver.
We did our best to stay connected in 2021. We continued to play games online, host online happy-hours, and ran a series of lunch-and-learns that allowed team members to interact. We even had our 1st and 2nd in-person event since March 2020. We had an in-office lunch and a company outing at Top Golf.
One thing that brought a lot of joy this year was an in-person holiday party. Our white elephant party is one of my favorite company events and it was great to see the team in-person this year. We enjoyed an excellent sushi dinner and had a lot of laughs!
The Road Ahead
There is no going back to pre-March 2020. At least not yet. So, we must stay the course and do what we know is working and innovating whenever we can. We will hire our first 3 remote employees in the first quarter of 2022, we will continue to refine our tools and delivery approach to better serve remote clients, and we will help customers leverage the new features of Microsoft 365 that enable remote work.
We have learned a lot and we continue to pivot to address the many changes to the modern workplace. Kiefer Consulting will be celebrating our 34th year in business in 2022 and we expect that our experience and expertise will be in high demand as organizations refine their hybrid workplace strategies.
We wish you and your loved ones a happy holiday and a prosperous new year! I look forward to connecting with you in 2022.