Alem recently graduated from California State University, Sacramento with a degree in Management Information Systems. While at CSUS, Alem served as the VP of the MIS Association.
As a student, Alem gained experience programming in Java, C# and VB. Alem also has experience working with SQL Server and BI solutions for data analysis.
Before Kiefer, Alem was a student assistant with the State of CA at the FPPC and the Department of Technology as a helpdesk intern and then part of the DB2 team in mobile development.