Delivering an exceptional customer experience

Kiefer Consulting is committed to delivering an exceptional customer experience in every engagement.

The essentials for defining a great customer experience are:

  1. Reliability – Live up to our promises.
  2. Convenience – Offer choice, consistency and timeliness.
  3. Responsiveness – Listening and responding quickly.
  4. Relevance – Offerings are personalized and meaningful.
  5. Integrity – Be honest with our customers.
  6. Defining the customer journey
Graphic showing Kiefer Consultings approach to delivering an exceptional customer experience

In every engagement, we live up to our promises. Our clients trust our team and know that we will do what we say we will.

Kiefer Consultants are committed to helping our clients navigate options and making recommendations for solutions or platforms that will most effectively meet their needs. In every engagement, we do our best to give the client several options and communicate the pros and cons of every option. We recognize that speed and simplicity make for an exceptional customer experience and our approach values the importance of convenience.

We understand that time is precious and we don’t want to waste or clients time or make them wait for answers. Communication is important and fundamental to a positive customer experience.

In every interaction with our team, whether it be online, in person, or over the phone,  our customers find they receive the same high-quality service.

When making recommendations, gathering requirements, designing solutions or deploying new technology, we ensure that our approach is personalized and meaningful. We recognize that there is no such thing as “one-size fits all” when working with clients.

Integrity is not only important to delivering an exceptional customer experience, integrity is at the core of everything we do. We believe that our company’s success can be directly attributed to always being honest with our clients, our partners and our associates.

A clear understanding of the “as-is” and “to-be” is important to delivering solutions that will meet the needs and expectations of our clients. We believe in helping the client map out their goals, understand their appetite and capacity for change and help them define the journey.

``Kiefer Consulting has been recognized by clients for delivering an exceptional customer experience. Our success is built on a strong foundation that puts client satisfaction at the center of everything we do.``

Greg Kiefer