Microsoft 365 Solutions for

Public Health

Modernizing the Workplace

More than at any time in a generation, state and local public health agencies are squarely in the public eye. Every day citizens have turned their attention to public health for guidance during the ongoing coronavirus crisis. For technology leaders in public health, COVID-19 has been the source of innumerable challenges, especially in terms of sharing accurate, valuable and actionable data with the public.  

For public health departments, 2020 brought with it many profound questions. How do we carry out our mission while keeping our staff safe and healthy? How do we keep a newly distributed workforce connected and thriving? How do we deliver timely, relevant data to those who need it in order to make decisions that will impact everyone’s lives? To answer these questions, many IT leaders in the public health space turned to a set of tools they already had, tools waiting to be leveraged and utilized – Microsoft 365.  

Modernizing the public health technology infrastructure is among state and local government’s most critical duties. The IT that supports such vital work requires as much or more innovation and modernization as the health care services being delivered to citizens. As an IT leader in public health, let’s explore how Microsoft 365 can help you:

  • Illuminate Your Path
  • Bridge the Collaboration Gap
  • Adapt to Change
  • Transform Technology

State and local government use cases for Microsoft 365

  • Remote / Hybrid Work

  • Citizens Services

  • Crisis Management

  • Monitoring Viral Outbreaks

  • Visualizing and Analyzing Data

  • Improving Communication and Collaboration

  • Fostering Innovation

“Over the years we’ve had many clients in the public health space. From massive organizations to small, specialized departments, there’s nothing better-suited to deliver meaningful technology transformation than Microsoft 365. With lives literally in the balance, public health departments can’t afford to be left behind by technology. At Kiefer we’re in the business of leveraging Microsoft 365 to help our public health clients stay responsive and prescriptive instead of merely reactive."

Illuminating Your Path

If anything was revealed by the challenges of COVID-19, it’s that it pays to be able to pivot quickly, embrace change and focus on innovation. As we press onward, the traditional outlook for how things should progress may no longer make sense.  

With remote work here to stay and people’s wellness at the forefront, IT leaders in public health should be working hard on developing a revised vision for their departments and the steps they need to take to achieve it. Microsoft 365 tools like Power BI and Power Automate can help illuminate a path forward. Power BI can deliver powerful, data-rich visuals the offer IT leadership new insights and pinpoint where efficiency improvements can be made. Power Automate can help transform paper-based process into automated functions while eliminating redundancies.

Kiefer is helping Covered California with Microsoft 365 development and support.  

Decades of Experience in the
Public-Sector.

Kiefer has successfully helped numerous health and human services departments leverage Microsoft 365 to solve business challenges. Our team of experts can help you improve communication, collaboration, and improve legacy processes.

Kiefer helped the Shasta County Health and Human Services with SharePoint and intranet services. 

Bridging the
Collaboration Gap

Whether working remotely, in the field or back in the office, public health staff need the ability to collaborate whenever and wherever they are. From large, statewide agencies with multiple districts to county public health departments, the business of delivering and maintaining public health services never stops.  

Over the past 15 months, Kiefer has helped a variety of state and local government organizations leverage SharePoint Online and Microsoft Teams to bridge their collaboration gaps. With SharePoint Online, multiple users can work on a single document, simultaneously. This allows your team to have a “single-source-of-truth” to deliver all the crucial data needed to run your business. 

Microsoft Teams has revolutionized collaboration. The idea of sending a document to a colleague via e-mail is antiquated and inefficient. Single source of truth and collaboration are important considerations when sharing a document. All documents now are “collaboration ready” in Microsoft Teams. And everything from sending a quick instant message to a colleague to managing organization-wide live events is a cinch in Teams. SharePoint Online and Teams in Microsoft 365 are the modern collaboration tools and they’re probably already in your toolbox.  

Kiefer has several health & human services clients

Adapting to Change

With the proliferation of hybrid work, having the right technology is critical. From routine meetings to interviewing and hiring new candidates, Microsoft 365 helps you build and grow your team no matter where people are.  

But people – even leaders – may often find themselves being fearful of or resistant to change. Typically, an incremental approach is the best prescription for softening the impacts of organizational change. In 2020, however, such a luxury wasn’t possible. Staff were scattered and IT had to fill in the gaps. But the need to collaborate, communicate and build teams didn’t stop. And for public health departments, remote work isn’t always feasible. Especially in a pandemic, there are many boots needed on the ground. That’s why many public health departments depend on Microsoft 365 to help them makes sense of meaningful data so employees on-site or at home can be more productive, more efficient, healthier and safer. 

Sun setting in downtown sacramento with the Tower Bridge in the distance
Kiefer helped the Sacramento Air Quality Management District with SharePoint support services.   

Industry Expertise and a
Proven Track Record.

Are you getting the most out of Microsoft 365? Our team of experts can help you improve communication, collaboration, and improve legacy processes.

CDPH_Desktop
Kiefer is helping the California Department of Public Health with SharePoint customization and migration. 

Transforming Technology

Digital transformation sometimes happens bit-by-bit and sometimes all at once, as we collectively grappled with in 2020. Moving to Microsoft 365 makes reacting to, responding to and recovering from unexpected circumstances less stressful and more successful.  

Transforming technology with Microsoft 365 also means IT leaders and their teams can spend more time experimenting with and developing innovative solutions. Tools like Power Apps offer low code app development capabilities that are easy enough for virtually anyone in the organization to master. Process automation in the Power Platform can free up skilled employees to focus on the things they do best.   

Public health departments face the never-ending task of keeping the nation’s citizenry healthy and informed. Their work is vital to the wellbeing of everyone. America’s public health infrastructure hinges on physical assets as well as technological assets. Kiefer can help you transform your technology with Microsoft 365 so you can focus on life-saving work.

Infographic:
Microsoft 365 for Public Health

This free infographic highlights how Microsoft 365 can illuminate the path forward, bridge the collaboration gap, help in adapting to change, and transform technology. Instant download. No e-mail required.

    Digital Maturity Roadmaps

    Before any digital transformation project, Kiefer works with public health clients to understand what level of maturity best describes the client. There are five levels of maturity on the Kiefer Digital Maturity Assessment. 

    This assessment is valuable and is the precursor to an important conversation about your organization’s “capacity” and “appetite” to increase your maturity level. Through this exercise, Kiefer has helped clients mitigate risks, set realistic expectations, and clearly understand the investments required to move from one level to the next. 

    If your organization is at a higher level of maturity, the enterprise value increases, and the benefits become more significant. It’s our goal to help your organization identify the incremental change necessary and the barriers that could interfere with the achievement of your organization’s maturity goals. 

    Our approach is simple and many of Kiefer’s public health clients have used the Kiefer maturity assessments as a tool to develop strategic digital transformation roadmaps. 

    Image of a Kiefer Proprietary Maturity Roadmap