Many agencies have processes that are highly manual in nature. These processes are typically dependent upon the serial review and approval of critical documents. We have often encountered processes that require multiple staff members to review, approve, and route documents to numerous stakeholders across an organization.
Let’s start here… Imagine a large array of gears. Each gear is representative of a process that is critical to your business. If one of those gears moves a little slower than the others, your entire system may be affected. So what is a business/business unit to do if there are processes that are negatively impacting the business? What is one to do if one of the gears in the array is moving slowly? How can a leader of a business unit identify the most inefficient processes and improve business operations?
We have worked with a number of clients that were hoping to take a critical business process and optimize or automate the process. Their goal was either to reduce the amount of time it took to complete the process or free up resources. Sometimes, these initiatives fail.Read More
Every organization has workflow. Some organizations have formalized and documented their processes so that every member of the organization understands how information should flow through the organization. These processes include business-critical processes like invoice processing, new-hire on boarding and I.T. provisioning. Documenting your process is an effective way of bringing consistency to how you do business, but it doesn’t necessarily ensure that your process is operating with efficiency. It’s important to understand what you can do to bring efficiency, consistency and automation to your business workflows.Read More
In August, California Gov. Jerry Brown signed a bill to clarify how government agencies could accept signatures on documents electronically.
Brown signed Assembly A.B. 2296, which is designed to set clear standards around how state and local agencies can use both electronic and digital signatures. Read the articleRead More