One of the hottest topics in business is the “Great Resignation“. Since July 2021, the number of people that have quit their job has risen to unprecedented levels. One sector that has been the most hardly hit is the customer service industry, a market that has historically struggled to retain employees. As more employees leave, …
With a brave new world of work confronting organizations of all sizes – public sector and private sector alike – critical functions like driving collaboration, providing access to information, connecting users and securing confidential data have never been more important. Here at Kiefer we’ve been helping businesses and government agencies achieve those goals through building …
As many workers left the office, there were certain things that we quickly realized that we would no longer miss. Getting dressed up, the commute, making a lunch before heading out the door. Working from home certainly has some benefits. But there is one thing I did miss, my whiteboard! I certainly wasn’t going to …
During the pandemic, Microsoft Corporation reported that Microsoft Teams took the number one spot from Microsoft Outlook as the company’s most used app. Microsoft has been promoting the idea that the solutions they offer will meet employees where they are in the flow of work, and Teams has proven that it has the ability to …
ServiceNow’s Exciting Integration With Microsoft Teams Read More »
You would think, after a year and a half of meetings that have taken place almost exclusively online, organizations would have identified the issues that have plagued hybrid meetings. Unfortunately, with many organizations returning to the workplace, there are still significant issues when there is a mix of both in-person and online attendees. This article …
Technology isn’t just for the technologically inclined workforce. Every one of your employees are using technology to communicate and collaborate with co-workers, and it is important to recognize that the standard set tools your organization relies on should be easy to use and deliver practical benefits to users regardless of their technical acumen. Technology has …
Modern Workplace Strategy for a Non-Technical Workforce. Read More »
Several years ago, if we asked a client about their “digital workplace strategy”, their response may be much different than the response they would give today. The definition of “digital workplace” has changed significantly over the past year and the very meaning of “digital workplace” may be much different than it was 3 or 4 …
When I joined Kiefer Consulting in 2016, I was joining a company that was approaching it’s 30th year in business. I had a lot to learn about how we got to where we were and where we were going. We had a stellar reputation and clearly we had staying power. But, I could tell, change was …
If your organization has struggled to support an intranet, you may question whether or not you even need one. With a shift to hybrid work (where there is a mix of both in office and work from home), there are many reasons that organizations should consider investing in an intranet that is useful, contains relevant …
In 2020, the public-sector was forced out of public buildings and remote work was critical in keeping government services available to constituents. Now, many are asking, “What happens post-pandemic and is remote work here to stay?“
