User Adoption

Establishing a “center of excellence” for citizen development

A “center of excellence” is a dedicated team or group within an organization that is responsible for promoting and supporting a particular area of expertise or focus. With the advancement of citizen development and the availability of new tools like PowerApps, Power Automate, and Power BI, the concept of a center of excellence (CoE) to …

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Use your Microsoft Software Assurance Vouchers

Many of our clients use Microsoft Software Assurance Training Vouchers (SATVs) to help in deploying, managing, supporting, and driving the adoption of Microsoft software. Kiefer clients with Microsoft Enterprise Agreements can use the SATVs by contacting us and scheduling sessions with Kiefer subject matter experts (SMEs).

People in a conference room

Successfully driving Office 365 and SharePoint user adoption.

When an organization is new to SharePoint or has upgraded to a more recent version, the changes can be daunting, or even jarring for some users at first but it doesn’t have to be. With the right planning and understanding, we can make this transition much more seamless while teaching our colleagues how and why …

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The Value of Usability Testing: More than just a test.

So, you’re building out your new website. You’ve organized all of your content, built wireframes for all of your pages and you’ve got your talented team of graphic designers working on branding and finding good images for the site. But when launch rolls around, you realize that you’ve forgotten the most important part of the …

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